Frequently asked questions

Choose a product, select any available size or other options, and add it to your bag. At checkout, enter your name, mobile number, address and delivery area. Review the confirmed total, then place your order. Keep the order number shown on your confirmation page.

No. You can place an order as a guest. If you sign in before reviewing your order at checkout, the order will be available in your account. Older guest orders do not automatically move into a new account.

Checkout currently supports cash on delivery. Pay the confirmed order amount when your order is delivered. We do not collect card details or take online payments through checkout.

Open your order details from the confirmation page or My orders. Select “Print / save invoice” to print it or save it as a PDF through your browser. An unpaid invoice is not proof of payment. If an older order does not have an invoice, contact us.

Available delivery areas and their charges appear at checkout. Select your area to see the delivery fee before placing your order. If your area is not listed, contact us before ordering so we can check availability.

Products with the green Free delivery badge qualify. Delivery is free when every item in your order qualifies. If your bag also contains regular products, the normal delivery-area charge applies. Your final delivery fee is shown before you place the order.

Delivery timing depends on your location, product availability and courier arrangements. Contact our team for an estimate for your order. Holidays, weather and courier delays can affect arrival times.

Use the Tracking page with your order number or the mobile number entered at checkout. Sign in to access your account orders from another device. For guest orders, use the same browser used at checkout; if its saved data has been cleared, contact support for help.

Contact us as soon as possible with your order number and the change you need. Our team will check the order status and confirm what is possible. Changes or cancellation may not be possible once the parcel has shipped.

Contact us promptly with your order number, a description of the issue and clear photos of the item and packaging where possible. Keep the packaging while we review the issue. Our team will explain the available next steps.

Please contact us before sending a product back. Eligibility depends on the product, its condition and the reason for the request. Opened or used personal care items may have hygiene restrictions. We will confirm any return instructions and applicable costs before you proceed.

Sign in and open My account to edit your name or change your password. Changing your password signs you out of all devices. If you have forgotten your password, contact support through the Forgot password page. Never send us your password.

Check the product description, ingredients, usage information and available options on the product page. If information is missing or you are unsure which option to choose, contact our team before ordering. Product results can vary from person to person.

Your bag may contain details saved from an earlier visit. Checkout checks the latest prices, delivery fees and available stock before confirming your order. If something changes, you will be asked to review the updated details.